5.2 Setting expiry dates for a card
Credential profiles include a Lifetime setting (see the Credential profile options section in the Administration Guide) that determines either the lifetime of the card (the number of days for which it is valid).
It is possible to specify an expiry date for a specific card at the point at which you request the card. To enable this option:
- From the Configuration group, select Operation Settings.
- Click the Issuance Processes tab.
- Change the value of Set expiry date at request to Yes.
- Save the changes.
The Set an explicit expiration date option is now displayed in the Select Credential profile stage; for example, when issuing or requesting a card.
Selecting this option displays an Expiry Date field where you can set a specific expiry date. This may be used, for example, if there is a fixed date from which the card is not required because someone is working on a fixed-length contract.
The card will expire at midnight on the date selected. If no date is specified, the card expires on the default date for the credential profile used. When the card is issued, the expiry date for the card is set at the shorter of the credential profile expiry date and the card-specific expiry date; for example:
- If a card is normally valid for one year but the card-specific expiry date is set for a date in 6 months' time, the card will expire in 6 months.
- If a card is normally valid for 30 days but the card-specific expiry date is set for a date in 2 months' time, the card will expire in 30 days.
Note: If you provide a date and this exceeds the Maximum Expiry Date set against the user account, the attempt to create the request is rejected. This does not occur if the credential profile requested has the Ignore User Expiry Date option enabled. The error recorded is:
Error: 0x800468e8 : A job cannot be created or updated as the specified expiry date exceeds the target users max request expiry date.
5.2.1 Known issues
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IKB-324 – Removing an expiry date in the Validate Request workflow does not remove the date from the request
When using the Validate Request workflow in MyID Desktop, if the operator clears the explicit Expiry Date field, and the request is approved, the date is not removed from the request.
This issue does not occur when using the MyID Operator Client.
To work around this issue, cancel the request and repeat the request process, without specifying an expiry date.